Service design and product strategy
Design support that fits the work
I help people understand complex situations, shape a direction, and develop the products, services and systems that support it. Through Curious Will, I bring research, service design and product strategy to software, organizations and the practical work around an experience.
Start from what you know.
Current state
Where we are
People, processes and tools. Roles, rules and relationships. Understand the experience and the work that supports it.
Tactical roadmap
The path between
Priorities → Experiments → Practical next steps. Turn what we learn into decisions, defined work and a path that fits the people and resources available.
Future state
Where we are going
Possibilities, priorities and a shared direction. Give a possible future enough form to test, discuss and refine.
test, learn, adjust
Supporting systems: roles, responsibilities, tools and ways of working.
The right shape
for the work.
Work alongside your team
Embedded expertise
Senior service design and product strategy, connected to the people doing the work. I can help connect research, experience design, operational needs and delivery decisions within an existing team. We define the responsibilities, expected contribution, time commitment and review points before the engagement begins.
A clear question or challenge
Focused projects
Research, sensemaking and design around a defined problem, decision or service. A project might produce an evidence based direction, a service model, an experience concept, or requirements that help a team decide what to do next. We agree on the intended outcome, deliverables, boundaries and decision points so the work has a clear finish.
A working relationship over time
Ongoing support
A steady design partner as your service, team or practice takes shape. Support can include review, facilitation, mentorship and help working through emerging questions. We agree on a cadence and available capacity, review priorities together, and decide explicitly when a request needs a separate scope.
Agree on a useful outcome
We begin with what is happening, who is involved and what you need to decide or change. From there, we define a manageable scope and a way to review progress.
The engagement should make the next decision or action clearer. Timing and capacity depend on the agreed work, the people who need to participate and what we learn along the way.
Selected experience
Different contexts.
The same curiosity.
CMS · Cloud Fusion
Connecting lifecycle research with customer and staff experience, service workflows, guidance architecture and delivery planning. BaseCamp is a component of that wider service direction. Lead Service Designer through LeCor Technologies LLC.
Read the case studySee the workWhat are you
working on?
Start from what you know. We can begin there.
