Current projects and earlier experience
These stories show how my contribution changes with the setting, from customer and service operations to the practical experience of a shared studio.
The Artist Coop
Community contribution
As a resident artist, I contributed practical changes to shared resources, making space, storage and display. Spatial concepts and a staged property use plan gave the owner a tangible basis for considering a future space.
Explore the Artist Coop
Shared resources → Modular workspaces → Future space planning
CMS · Cloud Fusion
I connected customer support, lifecycle operations and shared services, then carried that understanding into workflow logic, guidance and experience requirements. BaseCamp is one part of the wider service direction.
Lead Service Designer Through LeCor Technologies LLC · 2025 to present
View case · Connected service and BaseCampRecovering Clay
A completed Webflow migration and relaunch, an artist profile CMS informed by discovery, and clear pathways into KilnFire, the studio’s third party operations tool.
Independent contribution · Recovering Clay
View case · Website + artist discoveryCommunity work in Graham
Early exploration of how community voices can shape a shared vision for the city. This pro bono work sits within Curious Labs and begins with who needs to be heard and how they can participate.
Explore Curious LabsProperty Sibs
An emerging real estate venture connected to my interest in spaces. The concept is still developing, and this account will grow alongside the work.
Blue Cross NC
Nine years from product design to strategy. Agent research, role models and tested concepts made dependable basics and relevant support central to the future direction.
Product design & strategy · Blue Cross NC
View case · Research + future directionCDC DEX
Onboarding blueprints, metadata administration design and shared service models connected product decisions with the work of adopting and operating DEX.
Service Designer II · Through Fearless Tech LLC
View case · Service models + onboardingIf one of these stories connects with a challenge you’re facing, tell me what is happening and what you need to change.
